User Experience Design (UXD) services

I work with organisation to help create highly usable and accessible web sites/application.
Contact me to talk about working on a project.

User research

Who are your users? What characteristics do they have? What are their goals, needs and motivations?
I help you find out by providing the following user research services:

• Analytics:
  • Web site analytic analysis
  • Search analytic analysis
• Card sorting
• Interviews
• Field studies (AKA contextual inquiry or ethnographic research)
• Focus groups
• Surveys

Design

I take user and organisational goals and create highly usable user interfaces. I specialise in creating designs for web sites, web application, desktop application and mobile web sites and applications.

• Information architecture (IA) and navigation design
• User interface design

Evaluation

To ensure designs are highly usable (allowing the user to achieve specified goals with effectiveness, efficiency and satisfaction - ISO 9241-11) I strongly advocate evaluating them with real users.

• Accessibility evaluation (evaluated to W3C Web Content Accesibility Guidelines (WCAG))
• Expert review
• Usability testing:
  • Information architecture testing
  • Paper prototyping
  • Usability testing with people with disabilities